Business customers and partners

For more than 30 years, POS has been your partner when it comes to eliminating warranty damage to upholstered furniture at the end customer's premises and restoring customer satisfaction. Today, we are an all-round service provider and one of the leading companies for on-site repair and cleaning in Germany and many parts of Europe. We always take the right measurements for your customers, are partners of insurance companies for property, liability, and furniture damage, and offer our business partners an extensive service range. For more customer satisfaction and loyalty. Great to have you on board!

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Operational business units

Under the umbrella of POS Service Group, we have organized our services into three areas:

Polsterservice

is the specialist in the area of repair and care for upholstery and wooden furniture. We have always been a reliable partner on site for furniture retailers, the furniture industry, automobile manufacturers, catering businesses, hotels, cinemas, and event halls. Our services are available to private customers for damages outside of the warranty. We even mend burn holes in car seats and correct damages to your laminated or parquet floor with our Smart Repair processing. We take care of all complaints in the areas of wood, stone, marble, tiles, and plastic. Our service spectrum ranges from the mending of holes, dents, and scratches to the repair of broken or compressed edges.

Homeservice

employs innovative technology to offer the possibility of an absolutely exact and error-free measurement of rooms for the first time. Using state-of-the-art 3D laser technology, our service technicians measure kitchens, living rooms, and even entire houses and properties on site.

Schadenservice

has been a prized partner of many insurance companies for the appraisal, repair, and adjustment of damages in the furnishing sector for over 20 years and specializes in on-site services at the premises of the insurance holder / claimant. We have over 100 experts who are also available as appraisers wherever our private customers need them.

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Hotline:
+49 2638 921 700
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+++ Corona status info +++
In General: Regardless of the below described status in the respective countries, we still accept all orders and will process them as soon as the local authorities permit this. Therefore you can continue to contract us at any time!Below the current status in the respective countries:08.05.2020, 14:00: Now we can inform you that we can serve your customers in Germany, the Netherlands, Austria, Switzerland, Belgium, and Luxembourg again in full. For France we will be relaunching our service by next week. Belgium:24.04.2020, 14:00: From April 27, 2020 we plan to resume our upholstery service and our measurement service in Belgium. Austria:15.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume our upholstery service in Austria from April 16, 2020.Austria:09.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume the delivery of measuring orders in Tyrol from April 14, 2020.01.04.2020, 13:00: Due to the sustained order intake, our service technician networks continue to have economically viable capacity utilization. As es result,  we can comprehensively maintain all of our services - in those areas where there are no official restrictions on the performance of our services - beyond April 1st, 2020 and until at least the end of the 16th KW.Belgium:19.03.2020, 18:00: Due to government regulations, we are forced to temporarily halt our upholstery and 3D-measurement services. Austria:19.03.2020, 18:00: In Tyrol, we currently do not carry out, neither upholstery, nor 3D measurement orders.  Netherlands:18.03.2020, 20:00: There are currently no restrictions on our business activities in the Netherlands.Belgium:18.03.2020, 20:00: Due to government regulations, we are currently forced to temporarily halt our upholstery service. The 3D measurement service remains active.´Austria:17.03.2020, 14:30: The government has ordered the closure of furniture retail for the current week. We expect the situation to continue even beyond this week. Because of the imposed ban on the services of our upholstery department, we have not been processing any orders since yesterday. As of today, the orders for 3D measurements can still be processed.  Switzerland:17.03.2020, 14:30: From today on and up to 19th of April, the retail in Switzerland will remain closed. We are still allowed to continue providing our services in the upholstery and 3D measurement sectors.Germany:17.03.2020, 14:30: From tomorrow on, after an agreement between federal government and federal states has been met, the furniture retail in Germany will remain closed. However, the provision of services and manual labour remains permitted. Our order backlog can thus be further processed in the upholstery, measurement and insurance sectors.France and South Tyrol:17.03.2020, 14:30: We do not process any orders in those areas. Existing orders have been postponed until April.