We are your service partner

As full service professionals, we take charge of all your necessary tasks – from notification of the customer appointment to scheduling the visits of our permanent service technicians to on-site visits and the provision of an extensive visit report with photographic documentation.

We're there for you when you really need us: straightforward, customer-friendly service at lightning speed with highly qualified service technicians and state-of-the-art technology.

Our services at a glance:

• Fast contact within 24-48 h of claimant/insurance holder for scheduling an inspection
• On-site appointment generally possible within 5 days
• Express appointments with quick service within 24-48 h possible
• Only internal, permanent employees deployed
• Status report sent automatically to the customer/insurer
• Appraisal/repair report sent back within 2-4 days
• 100% availability for questions. Experience has shown that all possible questions can be answered centrally. If necessary, we are happy to establish direct contact with our appraiser.

Always have the advantage in the event of a claim

Unique in what we do:

In the event of a claim, our extensively trained specialists provide on-site service as experts, craftsmen, and claims adjusters rolled into one. This allows us to ensure fast response and processing times. With experience from an annual total of approx. 450,000 service cases from the entire POS Service Group, we offer you unrivaled expertise.

Fast and efficient:

We are on the go for you throughout Germany and in neighboring European countries and, thanks to our extensively equipped service vehicles, can in many cases already close the claim with a single visit by performing an appraisal and a repair at the same time. This means delivering an adjustment-ready and thus, for the insurer, a case-closing result.

Competence without exceptions:

For insured loss, our customers profit automatically from our unique connections to industry and trade.
What does that mean in claims practice? Nearly every second claim requires determining the current replacement value or fair value in a reliable way. Simply put your trust in our competent and neutral assessment and generate maximum savings.

POS provides a 2-year warranty.

We are proud of our employees and our service. However, if it should happen that something hasn't been repaired correctly, we will correct this flaw as soon as possible and, of course, free of charge and provide a two-year warranty for all our services.
To ensure you can also precisely track the services we render, each customer visit is extensively documented with a detailed report and a suitable number of photos.

Order executed

We rely on central controlling for order processing. This way, we can guarantee you easy accessibility as well as high transparency. Put you trust in professional processing that is uniform throughout Europe. Our appraiser network comprises approx. 100 permanent company employees based in different regions. We centrally control the claim, i.e. recording, planning to our appraiser, notification of appointment to claimant/insurance holder, preparation of appraisal and shipment to our customer.

We provide first-class service

Upon receiving your order, we immediately contact the claimant/your insurance holder to schedule an appointment. In the majority of cases, this is done by phone so that your customer can ideally receive an appointment on the same day as your order.
But even with a written notification, we will propose a date within 3 working days.
We naturally take your wishes and those of your customers into consideration when scheduling a visitation date. Short-term date changes can be made up to the evening before (20 h) the visitation date.

Our services at a glance:

• Fast contact within 24-48 h of claimant/insurance holder
• On-site appointment generally possible within 5 days
• Express appointments with quick service within 24-48 h possible
• Appraisal/repair report sent back within 2-4 days
• Experience has shown that all possible questions can be answered centrally. If necessary, we are happy to establish direct contact with our appraiser

To place an order, you have the following contact options:

1. Login (secure area)

Send us your order easily and conveniently via the Internet. With your individual access code, you have access to all important order data at all times and can transfer it directly to your system.

2. Via IT interface

The simplest and most cost-effective, as well as the most secure solution: Setting up a common IT interface (e.g. GDV interface). This way, you can communicate with us directly from your claims system.

3. By e-mail:

schadenservice@pos-sg.com

4. Order by phone:

Our Service Center is always available Mon-Fri 8:00 to 20:00 h and Sat 8:00 to 13.00 h. 
Tel.: +49 (0) 2638-921-710

5. By fax:

02638-921-620
 
We look forward to your application!