Training courses & seminars
After more than a quarter of a century in complaints management and based on experiences from already over 7 million visits to end customers, we have learned quite a lot. Especially this: Despite the greatest of efforts, complaints can never be excluded entirely, and they always result in additional administration and personnel costs.
To give your employees the best possible training, we offer one-day seminars and furniture retailer training courses. Apart from expertise, we also provide your employees with knowledge about how to prevent complaints and how to offer customers satisfying consultation.
We offer training courses the entire year throughout Germany, but are also happy to travel directly to your furniture retailer, company, or another location of your choice.
Here you can find our current one-day seminars:
Dates and regions for our seminars 2018
| Region | Appointment |
|---|---|
| Münster | 15 May 2018 |
| Göttingen | 13 June 2018 |
| München | 3 July 2018 |
| Nürnberg | 5 July 2018 |
| Frankfurt | 31 July 2018 |
| Saarbrücken | 2 August 2018 |
| Offenburg | 4 September 2018 |
| Stuttgart | 18 September 2018 |
| Dresden | 9 October 2018 |
Furthermore, we offer special training sessions for issues related to different upholstery techniques and fabric and leather properties. We provide your employees a comprehensive knowledge of in-house and field work with the following key topics:
Furniture retailer training courses for interior consultants / customer consultants
- Structure and characteristics of industrially manufactured upholstered furniture
- Information about textile covers
- Special characteristics and natural properties of leather
- Measures for preventing complaints in sales talks
- Care instructions for long-term preservation of value
Furniture retailer training courses for delivery personnel / customer service
- Radiating competence thanks to improved basic knowledge of products
- Warranties: Argumentation in the event of complaints
- The specific properties of different cover types
- Joint preparation of checklists for delivery of goods
- "From order acceptance to the customer visit."
Seminar - Textile covers for upholstered furniture
- Flat woven fabric
- Woven velour
- Flocked fabric
- Microfiber
- Synthetic leather
- General fabric-related complaints
- Care instructions for preserving the value of covers
- What should I do in the case of justified complaints?
Seminar - Leather covers for upholstered furniture
- Furniture leather
- Customer retention through competent consulting
- Proper care for preserving the value of leather covers
- What should I do in the case of justified complaints?
If you are interested, we would be glad to help you book your seminar!
