A glossy white marble floor with faint gray veining and grid-like black grout lines, reflecting bright overhead lights.

Modern bathroom counter with a gold faucet, rectangular sink, soap dispenser, small containers, and a pink box, all on a light marble surface. Soft natural light comes through sheer curtains in the background.

A close-up view of a modern wooden staircase with light brown steps and white walls, featuring a sharp turn and geometric angles. The stairs are clean and minimalistic in design.

Sunlight streams through windows onto a clean wooden floor with a natural grain pattern, creating a warm and inviting atmosphere in a bright, modern room with potted plants in the background.

We solve what doesn't fit

Professional and reliable

POS Polsterservice became known in the furniture industry in 1987 as an on-site repair service. Since then, the company has continued to develop: Today, we are proud to be one of the European market leaders in "full service" for on-site services for end customers. The POS Service Group umbrella brand now encompasses a wide range of measurement and repair services, as well as additional services.

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Services at a glance

Extended service

Tablet displaying a screen stands on a white table with several white bottles, cloths, and a rolled-up mat. A blue and white POS Service Group sign is visible on the wall in the background.

Incoming goods inspection

Care products

5 years stain protection

Online assessment

2 + 3 years Repair

Webinars

Warehouse processing

Upholstery atlas

Presence training

Statistics

Spot portal

Transport bags

Online assessment

With our online assessment, we offer you a time-saving way to quickly and efficiently assess and evaluate complaints about furniture - without the need for an on-site appointment. A trained POS employee guides the end customer through the assessment process via live video, documents all relevant details via the camera of the mobile device and advises on typical product characteristics.

Your benefits at a glance:

Reduction of service times
Expansion of flexible appointment options for the end customer
Increased efficiency for spare parts orders
Reduction in on-site visits without completion
Savings on travel costs

Online assessment

The digital Upholstery Atlas 2025

Developed in cooperation with the Expert Council of the Federal Association of the German Furniture, Kitchen and Furnishing Trade (BVDM) and the Association of the German Furniture Industry (VDM), the Upholstery Atlas has been a reliable benchmark for assessing complaints for years and has established itself as a recognized standard work in the industry.

In the Upholstery Atlas, the most common complaints about upholstered furniture, mattresses, box springs and waterbeds are clearly presented and professionally assessed. The book helps service staff, sales professionals and experts to objectively classify complaints and avoid unnecessary processing costs.

More than 100 typical complaints are systematically dealt with - including topics such as frame, upholstery, covers, leather, mechanics, cleaning and odor. Common issues such as wrinkling, seat mirroring or natural features in the leather are also dealt with in detail.

The content was developed and continuously updated by an interdisciplinary committee of experienced industry experts. Since 2025, the Upholstery Atlas has been fully digitized and available via the POS partner portal - with an intuitive search function and access at any time. An indispensable tool for anyone who wants to assess upholstered furniture professionally.