We are the
POS SERVICE GROUP

Upholstery service

Since 1987, we have been one of Europe's leading service providers for the professional repair, cleaning, maintenance and complaint handling of upholstered furniture. Our range of services includes sofas, armchairs, beds, office chairs, car seats as well as contract and system seating. Our permanently employed, qualified service technicians are deployed throughout Germany and carry out repairs directly on site at your premises and those of your end customers. We repair typical damage such as burn holes, tears, open seams or worn upholstery just as professionally as damage to covers, mechanical components, frames or electrical functions. For our clients, we place the highest value on process-oriented work, transparent communication and documented quality. In addition to technical expertise and trained personnel, we rely on a modern technical and logistical infrastructure. Our aim is to repair upholstered furniture sustainably, economically and with consistently high quality - for satisfied customers.

Kitchen furniture service

Our permanently employed service technicians are deployed throughout Germany and undertake the professional repair and maintenance of kitchen and wooden furniture as well as the repair and cleaning of stone worktops directly on site at the end customer's premises. We offer our business partners practical solutions for efficient damage repair, often without the cost-intensive replacement of entire components. In this way, complaints can be resolved quickly, cleanly and with minimal effort for your customers. As part of our complaint processing, we document reported damage digitally and completely. The condition of the affected element is recorded as well as the cause of the damage. A neutral final report ensures traceability and supports internal quality processes. Our kitchen service stands for quality craftsmanship, transparent processes and reliable partnership - for smooth complaints processes and satisfied end customers.

Measurement service

With our precise 3D laser technology, we offer professional measurement solutions for kitchen studios, furniture stores, planning companies and private customers. Our permanently employed service technicians create a complete room measurement on site at the end customer's premises. Our measuring services cover a wide range of applications, including kitchens, worktops, niche back walls, window sills, built-in furniture, staircases, fireplaces and garage doors. We supply the data in PDF format as standard. In addition, DWG or DXF files can be provided for direct integration into CAD and kitchen planning software. Thanks to our specially developed interface solution, many kitchen planning systems can be connected directly. To ensure maximum process reliability, we offer a free guarantee on all measurements - we naturally accept responsibility for any data that is proven to be incorrect.

• We see quality as a strategic success factor
  

• We always act with the aim of achieving
  customer satisfaction
  

• We do not accept errors and focus on
  error prevention instead of error correction