A modern living room with a beige sofa, gray and yellow cushions, a round white coffee table with books and a vase, a woven room divider, and large windows letting in natural light.

A beige leather recliner chair sits on a light-colored rug in a bright, modern living room with wooden furniture, a sofa, potted plant, and natural light from large windows.

A bright, minimalist bedroom with a beige upholstered bed, matching bedding, wooden nightstands with lamps, a large floor mirror, woven basket, and light wood floors. Sunlight streams in through large windows.

A bright, modern living room with large windows, beige sectional sofa, yellow accent pillows, round wooden coffee table, light wood flooring, and a potted plant in the corner. The space feels airy and minimalistic.

We process
complaints

Professional and reliable

We know our way around upholstered furniture. Since 1987, we have been one of Europe's leading specialists for on-site repairs, maintenance and complaints handling for upholstered furniture, beds, office chairs, car seats and contract seating.

Our specially trained service technicians are on site at your or your customers' premises. Whether burn holes, cuts, open seams or upholstery that is too soft - we repair all damage to covers, mechanics, frames or electrics. We pay particular attention to top-quality craftsmanship, excellently trained employees and state-of-the-art technical and logistical equipment.

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Upholstery services at a glance

A bright, modern living room with a beige sectional sofa, two yellow accent pillows, a round wooden coffee table, a large potted plant, and natural light streaming through tall windows and sheer curtains.

Upholstered furniture

Furniture dismantling

Office furniture

Beds

Car seats

Interior ships

Contract seating

Aircraft interior

We are your service partner

As a full-service professional, we take care of all relevant tasks for you, from scheduling appointments and notifying the customer of the visit to taking measurements and providing all relevant measurement data - including preparing a detailed visit report with photo documentation.

Expertise in the repair sector

If you have complaints about other furniture or objects - no problem. As an all-round service provider, we also resolve complaints about other furniture or surfaces made of wood, stone, marble, tiles and plastic. Our range of services includes the removal of almost all surface damage. Night and weekend assignments are also possible for commercial properties. Please contact us for individual requests.

35 years of experience in upholstery refurbishment

250 permanent service technicians

200,000 orders completed per year

Multilingual documentation

Identifying the party responsible for the damage

Identification of spare parts

Repair

Cleaning

Neutral appraisal

Online assessment

A man in a blue shirt shows a certificate to a smiling couple sitting on a couch. On the table in front of them are brochures, a sanitizer bottle, and a small box in a bright, modern living room.

POS PLUS - added value that inspires

With the POS PLUS service concept, you offer your customers not just a product, but a genuine all-round carefree package. Three years of additional protection after the statutory warranty expires ensures long-term security and satisfaction. For a small surcharge, your customers benefit from our professional maintenance and repair service - for a full five years, including stain service!

More service right from the start: The right care package is included free of charge with the purchase - individually tailored to the material. And to ensure that customers feel well looked after right from the start, we also provide a complete information package: Certificate, flyer and a first aid catalog for emergencies.

If something does happen: No problem. Your customers simply contact our professional customer service team directly - quickly, easily and without any detours. You continue to take care of your core business and we take care of the complaints.

Your benefits summarized

3 years extra service for maintenance & repair
5 years stain removal included
Increased sales thanks to attractive additional offer
Sales turbo: Strong arguments for your advice
Strengthen service expertise - without additional work for your team
Relief for your customer service department

POS PLUS Service

Modern white office building with wooden window accents and a red, blue, and white POS Service GmbH sign at the entrance, shown under a dramatic sunset sky.

The company

A person in a blue shirt points at a virtual login screen with a password field, user icon, and options for Remember Me and Forgot Password? The background is blurred.

A hand holds a tablet displaying a cross-section diagram of a house with multiple rooms, each labeled with icons, in front of a faint background of a real house.

POS Claims service